James Jebbia Quotes

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Your company's most valuable asset is how it is known to its customers.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

Our brands - Nike, Converse, Jordan Brand and Hurley - are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust - by serving them completely and adding real value to their lives through products and experiences.

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

I think I am one of the smallest surviving brands.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

What drew me to this job is that Univision is a brand unlike any other in all of media. Univision has the highest brand affinity of any brand, and that includes Microsoft and Apple and some of the iconic brands in all of industry.

I think it takes 30 years to build a luxury brand.

The well-satisfied customer will bring the repeat sale that counts.

There are brands out there in the world that have an incredible influence on the culture. Numerous ones are badly done.

I don't think so, in that Virgin is already a global brand. Brands like Amazon have had to spend hundreds of millions of pounds you know, building their brands, whereas Virgin is already well-known around the world.

I did everything in my power to give my brokers brand identity and clout in the market. I saw my job as parent to build them up and if I took care of them, then they would take care of their customer.

I'm a massive believer in brands. Silicon Valley has tried to reprogram everybody to think brands aren't valuable. Or theirs are, but yours aren't.

If a company is second rate, the logo will eventually be perceived as second rate. It is foolhardy to believe that a logo will do its job immediately, before an audience has been properly conditioned.

Success is a funny thing. It means different things to different people. For me, I am always pleased when people connect to our brand. It means we are executing in a manner that speaks to a wide variety of businesses.

The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.

Unfortunately, being a brand is really important nowadays.

I am convinced that if you serve great value, people will come to you.

I've met people who didn't even know there was a Calvin Klein; they thought it was just the name of a product.

The trick is to develop a culture that is customer centric.

You are as good as your product. When you are used and loved by everyone, your brand equity is high. When you are not, you're not.

If you focus on producing a great experience for anyone, that's how you get big.

Brands are all about trust. That trust is built in drops and lost in buckets.