Eric Ripert Quotes

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

The well-satisfied customer will bring the repeat sale that counts.

When you see most companies get big, they want to shout about all they've done. But the consumer wants to know: 'What have you done for me lately?'

Word of mouth is the most valuable form of marketing, but you can't buy it. You can only deliver it. And you have to really deliver.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience.

We have a relationship with our customer, and that relationship translates into sales.

You want your customers to value your service.

A satisfied customer is the best business strategy of all.

Our brands - Nike, Converse, Jordan Brand and Hurley - are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust - by serving them completely and adding real value to their lives through products and experiences.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

Every company's greatest assets are its customers, because without customers there is no company.

We want consumers to say, 'That's a hell of a product' instead of, 'That's a hell of an ad.'

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

We need to take excellent care of our customers, and do so at a profit.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Repetition makes reputation and reputation makes customers.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

Success will always be measured by the extent to which we serve the buying public.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.