Simon Mainwaring Quotes

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

I want 100 percent of customers to like MyPillow and 100 percent of people to be taken care of. If you help someone, they tell two people, they tell 20 people, they tell 200 people, and the money takes care of itself.

I have no fans. You know what I got? Customers. And customers are your friends.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Your most unhappy customers are your greatest source of learning.

Giving builds loyal customers and turns those customers into supporters... You can find passion and profit and meaning all at once, right now.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Our new attitude is how can we put you in front of our customer.

The well-satisfied customer will bring the repeat sale that counts.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

We have a relationship with our customer, and that relationship translates into sales.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

There are a lot of people who touch the customer.

Success will always be measured by the extent to which we serve the buying public.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

I am convinced that if you serve great value, people will come to you.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.