Customer Feedback Quotes

You may be trying to drive in a particular direction that people don't necessarily understand at first. In our case, we knew the users we had in mind for this product. So in the early days, we looked at our customers, really just testers at that point, and we paid extra attention to the teams we knew should be using Slack successfully.

Because startups often accidentally build something nobody wants, it doesn’t matter much if they do it on time and on budget. The goal of a startup is to figure out the right thing to build - the thing customers want and will pay for - as quickly as possible.

It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them.

To satisfy the customer is the mission and purpose of every business.

You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

Get your product in front of actual, living, breathing strangers. Your college roommate's approval does not mean there's market demand.

I feel so many times with clothing lines, they don't talk to women to see what they want.

I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.

You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

In fact, we actually listen to fans all the time. It's helpful because you want to get a sense of what people are looking for and what they disagree with.

Companies need to weed out drivers who dont drive well or have got poor ratings from the customers.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Here's the thing about Apple, we complain and they give us more battery life. We complain and they'll give us more stuff. Everything's beta right now. Everything's experimental. They really don't know what people want.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

I learned the first night that IHOP's not the place to order fish.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

If you're truly obsessed over customers, it'll cover a lot of errors.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.

Somebody once told me, ‘Manage the top line, and the bottom line will follow.’ What's the top line? It's things like, why are we doing this in the first place? What's our strategy? What are customers saying? How responsive are we? Do we have the best products and the best people? Those are the kind of questions you have to focus on.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

We must learn what customers really want, not what they say they want or what we think they should want.

Innovation comes from the producer - not from the customer.

Get your product into users' hands as quickly as possible and incorporate the crowd's feedback to iterate. Your customers will provide the data you need to chart the best course for your company and bury any competitor that goes it alone.