Brian Tracy Quotes

Customer service should not be a department, customer service is everyone's job.

The customer is always right...even when they're wrong.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Every company can use someone advocating loudly for the customer.

Companies should always want to delight their customers.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Obsess about customers, not competitors.

I have no fans. You know what I got? Customers. And customers are your friends.

Companies don't give job security. Only satisfied customers do.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

They said I was a valued customer. Now they send me hate mail.

Forget about yourncompetitors, just focus on your customers.

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

To satisfy the customer is the mission and purpose of every business.

Customer service will become the primary value added function of every business.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.

Your most unhappy customers are your greatest source of learning.

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

It's so important to experience what your customers are experiencing and listen to their suggestions.