Jay Samit Quotes

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

The customer is not always right.

I have no fans. You know what I got? Customers. And customers are your friends.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

Always listen to your customers.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

Obsess about customers, not competitors.

Businesses are not paid to reform customers. They are paid to satisfy customers.

To satisfy the customer is the mission and purpose of every business.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

If you don't listen to your customers, someone else will.

The best investor is your customer.

Companies should always want to delight their customers.

It's not enough to be close to the customer. You've got to be glued to the customer.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

They said I was a valued customer. Now they send me hate mail.