Ken Blanchard Quotes

Every company can use someone advocating loudly for the customer.

Customer-centricity is unbelievably important.

Proper business planning demands that you focus on the self-interest of the customer at all times.

If you don't listen to your customers, someone else will.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

Forget about yourncompetitors, just focus on your customers.

Focus on your customers and lead your people as though their lives depend on your success.

Look after the customer and the business will take care of itself

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

So I think instead of focusing on the competition, focus on the customer.

Our new attitude is how can we put you in front of our customer.

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

Our customers are at the center of everything we do.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

Always listen to your customers.

Customer service should not be a department, customer service is everyone's job.

Companies should always want to delight their customers.

It's not enough to be close to the customer. You've got to be glued to the customer.