Ken Blanchard Quotes

Our new attitude is how can we put you in front of our customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

I would think anyone who does anything is always concerned about their customers.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Every company can use someone advocating loudly for the customer.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our overriding mantra is to be customer champion.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

It's not enough to be close to the customer. You've got to be glued to the customer.

I have no fans. You know what I got? Customers. And customers are your friends.

Screw the competition - focus on good customer service.

Zappos is a customer service company that just happens to sell shoes.

To satisfy the customer is the mission and purpose of every business.

Successful organizations have one common central focus: Customers.

Customer service will become the primary value added function of every business.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

When a customer enters my store, forget me. He is king.

Success will always be measured by the extent to which we serve the buying public.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Never shoot your customers.

The trick is to develop a culture that is customer centric.