Terry Semel Quotes

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Every company can use someone advocating loudly for the customer.

Our customers are at the center of everything we do.

It's not enough to be close to the customer. You've got to be glued to the customer.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

So I think instead of focusing on the competition, focus on the customer.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

A satisfied customer is the best business strategy of all.

Customer-centricity is unbelievably important.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

There is only one boss. The customer.

Care about your customers more than about yourself, and you'll do well.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

When a customer enters my store, forget me. He is king.

I would think anyone who does anything is always concerned about their customers.

Success will always be measured by the extent to which we serve the buying public.

Never shoot your customers.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Without our customers, we don't have a business.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our overriding mantra is to be customer champion.

If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.