Sam Walton Quotes
There is only one boss. The customer.
Citations
Walton, Sam, and John Huey. Sam Walton: Made in America. Doubleday, 1992, p. 183.
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To Welch, the dvelopment of a customer centric culture in a businss it one of the requirments of a successful long term business. Surprisingly few companies manage to do it.
Samuel Moore Walton was an American businessman and entrepreneur best known for founding the retailers Walmart and Sam's Club. Wal-Mart Stores Inc. grew to be the world's largest corporation by revenue as well as the biggest private employer in the world. For a period of time, Walton was the richest man in America.