W. Edwards Deming Quotes

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

Our new attitude is how can we put you in front of our customer.

Every company can use someone advocating loudly for the customer.

The best investor is your customer.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

There is only one boss. The customer.

Marketing, and the whole firm, should devote extraordinary endeavour towards delighting, keeping for ever and expanding the sales to the 20 per cent of customers who provide 80 per cent.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

Care about your customers more than about yourself, and you'll do well.

Successful organizations have one common central focus: Customers.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

So I think instead of focusing on the competition, focus on the customer.

I would think anyone who does anything is always concerned about their customers.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

The customer who likes to be noticed is important to us.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.