Louis V. Gerstner Jr. Quotes

Focusing on the customer makes a company more resilient.

Obsess about customers, not competitors.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Proper business planning demands that you focus on the self-interest of the customer at all times.

The best investor is your customer.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

Everything starts with the customer.

Forget about yourncompetitors, just focus on your customers.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

To satisfy the customer is the mission and purpose of every business.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

Successful organizations have one common central focus: Customers.

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

The trick is to develop a culture that is customer centric.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

Always listen to your customers.

If you don't listen to your customers, someone else will.

Customer service should not be a department, customer service is everyone's job.

It's not enough to be close to the customer. You've got to be glued to the customer.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

Zappos is a customer service company that just happens to sell shoes.

An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill