Louis V. Gerstner Jr. Quotes

We built this company from the customer back, not from the company out.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

So I think instead of focusing on the competition, focus on the customer.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

Every company can use someone advocating loudly for the customer.

Customer-centricity is unbelievably important.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

Always listen to your customers.

Obsess about customers, not competitors.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

Businesses are not paid to reform customers. They are paid to satisfy customers.

To satisfy the customer is the mission and purpose of every business.

Successful organizations have one common central focus: Customers.

Focusing on the customer makes a company more resilient.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

Stay externally focused - on your customers - and focus internally when you have to hire.

Our new attitude is how can we put you in front of our customer.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

We recognized that for our future, and for the way the customer was now shopping, we had to have one point of view. All roads lead back to the customer.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

Don't build a bar for yourself. Build it for your customers. It's all about them: the walls, the finishes, the textures, the food, the beverages, literally everything has to be for them.

Our customers are at the center of everything we do.

The consumer is the absolute king in everything you do.