Customer Focus Quotes

Stop selling. Start helping.

To satisfy the customer is the mission and purpose of every business.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.

At the end of the day we are not selling, we are serving.

If you really stay focused on what your beliefs are and what your customer wants, you'll find the right markets.

Don't sell life insurance. Sell what life insurance can do.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

The purpose of a business is to create a customer.

I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.

If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.

Customers first, employees second, and shareholders third.

I discovered a long time ago that if I focus on doing the right thing for the long term to improve the lives of consumers and customers all over the world, the business results will come.

From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing.

I'm a creative guy, a designer, a customer.

I've made mistakes before of doing different projects just based on my dreams, my hopes, my thing, and not really thinking about my customers.

The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

When a customer enters my store, forget me. He is king.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Serving our end users is at the heart of what we do and remains our number one priority.

Simply put: we don't build services to make money; we make money to build better services.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.

I do not work for the shareholder, to be honest. I work for the customer.