Customer Service Quotes

When you do more than you're paid for eventually you will get paid for more than you do. This is a basic truth that also applies to Business, Sales or anything you do. Whatever your endeavor always provide more service than you get paid for and you will develop a reputation that will separate you from the rest.

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

I do not dislike your bank any more than all banks.

Working as a teaboy may have helped my confidence, but not everyone else was so pleased. I could never remember who had milk or how many sugars, and I had an unusual talent for spilling tea on the recording console.

Personally, I'm a fan of valets and managers.

Stop selling. Start helping.

I am not a fan of people who abuse service staff. In fact, I find it intolerable. It’s an unpardonable sin as far as I’m concerned, taking out personal business or some other kind of dissatisfaction on a waiter or busboy.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

I've done everything. Selling door-to-door fire extinguishers... In bars, I used to repair those machines that have 10 different buttons on them to spray club soda and seltzer.

I miss the personalization that Vegas was - there were showroom captains and all the dealers knew the gamblers by their first names.

I spent my time, growing up, essentially between two things: technology and retail. I was fascinated by selling and loved the idea of making a profit, but I also spent a lot of time on technology.

Never ask a barber if you need a haircut.

Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically.

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!

He serves his party best who helps to make it instantly responsive to every need of the people.

All of my employees have passion, the philosophy of caring about the customer as an individual customer.

From 1975-'79, I worked for PGA professional Tony Bruno. For five years I watched, lost in admiration, as Tony ran the golf shop at Battleground Country Club in Manalapan, N.J. Tony put in 80-hour weeks doing what nearly 29,000 men and women club pros do every day: Keeping the game alive with a smile.

Illamasqua is a great brand with great people.

Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.

Americans are incredibly polite as long as they get what they want.

To satisfy the customer is the mission and purpose of every business.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.

I went down the street to the 24-hour grocery. When I got there, the guy was locking the front door. I said, 'Hey, the sign says you're open 24 hours.' He said, 'Yes, but not in a row.'

I don't think it ever does any harm in any business to feel that there is someone there who cares about it. If you look at any business, fashion being the most obvious, the aura, or the reality of the designer, is part of what creates it. It's true in luxury goods stores and in good food stores. It leaves a palpable sense that someone cares.