Jack Ma Quotes

Obsess about customers, not competitors.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

If you don't listen to your customers, someone else will.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

To satisfy the customer is the mission and purpose of every business.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

Successful organizations have one common central focus: Customers.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Always listen to your customers.

Proper business planning demands that you focus on the self-interest of the customer at all times.

Businesses are not paid to reform customers. They are paid to satisfy customers.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

We built this company from the customer back, not from the company out.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

Focusing on the customer makes a company more resilient.

So I think instead of focusing on the competition, focus on the customer.

Our new attitude is how can we put you in front of our customer.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

Every company can use someone advocating loudly for the customer.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

I get all of my motivation from my customers.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.