Richard Branson Quotes

Customer service will become the primary value added function of every business.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

Look after the customer and the business will take care of itself

Always listen to your customers.

Proper business planning demands that you focus on the self-interest of the customer at all times.

Customer service should not be a department, customer service is everyone's job.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

To satisfy the customer is the mission and purpose of every business.

Successful organizations have one common central focus: Customers.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

So I think instead of focusing on the competition, focus on the customer.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Our new attitude is how can we put you in front of our customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

When a customer enters my store, forget me. He is king.

I would think anyone who does anything is always concerned about their customers.

Success will always be measured by the extent to which we serve the buying public.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

Every company can use someone advocating loudly for the customer.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

Our customers are at the center of everything we do.