Dave Thomas Quotes

Screw the competition - focus on good customer service.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

To satisfy the customer is the mission and purpose of every business.

Customer service will become the primary value added function of every business.

Customer service should not be a department, customer service is everyone's job.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Deliver total quality to every customer every day.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

We need to take excellent care of our customers, and do so at a profit.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

I think I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is.

Our overriding mantra is to be customer champion.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Zappos is a customer service company that just happens to sell shoes.

The best feature of a product should really be the customer service.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Look after the customer and the business will take care of itself

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.