Customer Expectations Quotes

Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.

You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

You really can't say things that upset someone in print and expect them to be nice and leave you their money. That's just not reasonable.

Customers are extremely savvy. They don't want to pay more.

People pay a lot of money to go see shows now, they don't wanna know about your technical problems, or if you're not feeling good, they don't wanna know we have a glitch. It's their night, you better do something to earn that money.

All clients' needs and expectations are vastly different.

What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

IBM has had a long partnership with Siebel, JD Edwards and Peoplesoft, so from a partner perspective, this is a good move by both sides. This agreement reflects the reality of what customers expect for their investment, support and openness. Oracle really needed to do this for Websphere, but it opens up tremendous opportunities for both companies.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

We must learn what customers really want, not what they say they want or what we think they should want.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Indians have become very demanding. Gone are the days where you could get away with power outages.

Sham Harga had run a successful eatery for many years by always smiling, never extending credit, and realizing that most of his customers wanted meals properly balanced between the four food groups: sugar, starch, grease, and burnt crunchy bits.

Any time a bar or chef cares more about their own ego than the tastes and comforts of their customers, they should just open a monument to themselves and not a business.

The top principle for disruptive and sustaining innovation is that it has to have a laser focus on customers. Innovation begins with their needs and expectations.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

What is excellence? It is about going a little beyond what we expect from ourselves. Part of the need for excellence is imposed on us externally by our customers. Our competition keeps us on our toes, especially when it is global in nature.

I walked by a dry cleaner at 3 am, and there was a sign: "Sorry, we're closed" You don't have to be sorry, it's 3 am, and you're a dry cleaner! It would be ridiculous for me to expect you to be open! I'm not gonna walk in at 10 am and say "I walked by here at 3 and you were closed - somebody owes me an apology!"

I'd feel bad if I had you come into a theater and you leave feeling ripped off.

The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.

Customers want high quality at low prices and they want it now.

As the technology matures, it becomes less and less relevant. The technology is taken for granted. Now, new customers enter the marketplace, customers who are not captivated by technology, but who instead want reliability, convenience, no fuss or bother, and low cost.