Jon Taffer Quotes

Right or wrong, the customer is always right.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

Success will always be measured by the extent to which we serve the buying public.

The customer is not always right.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

When a customer enters my store, forget me. He is king.

You want your customers to value your service.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

Never shoot your customers.

Your customers are always a bottomless well of surprises.

Service drives a lot of my decisions.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.

The customer who likes to be noticed is important to us.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

I get all of my motivation from my customers.

Customer-centricity is unbelievably important.

The business cannot ignore what customers are saying when the message is clear: We're not on our game.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.

If you don't listen to your customers, someone else will.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.