James Cash Penney Quotes

You want your customers to value your service.

Customer-centricity is unbelievably important.

Every company's greatest assets are its customers, because without customers there is no company.

Our new attitude is how can we put you in front of our customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

I would think anyone who does anything is always concerned about their customers.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our customers are at the center of everything we do.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

I have no fans. You know what I got? Customers. And customers are your friends.

Customer service will become the primary value added function of every business.

Treat your customers like lifetime partners.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

So I think instead of focusing on the competition, focus on the customer.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

When a customer enters my store, forget me. He is king.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

A satisfied customer is the best business strategy of all.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.