Glenn Kelman Quotes

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

Every company's greatest assets are its customers, because without customers there is no company.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Our new attitude is how can we put you in front of our customer.

When a customer enters my store, forget me. He is king.

I would think anyone who does anything is always concerned about their customers.

Success will always be measured by the extent to which we serve the buying public.

I am convinced that if you serve great value, people will come to you.

A satisfied customer is the best business strategy of all.

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

If you focus on producing a great experience for anyone, that's how you get big.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Every company can use someone advocating loudly for the customer.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

Our customers are at the center of everything we do.

I get all of my motivation from my customers.

Customer-centricity is unbelievably important.

Our overriding mantra is to be customer champion.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

Success begets success in terms of customer deployments and having truly happy customers.

I am enormously proud of how we have transformed the TalkTalk customer experience.