Lisa Gansky Quotes

Treat your customers like lifetime partners.

Every company's greatest assets are its customers, because without customers there is no company.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

We have a relationship with our customer, and that relationship translates into sales.

I would think anyone who does anything is always concerned about their customers.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Without our customers, we don't have a business.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

I get all of my motivation from my customers.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Your most unhappy customers are your greatest source of learning.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

It is better that one's customers come to one's shop than to have to look for them abroad.

Our new attitude is how can we put you in front of our customer.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Right or wrong, the customer is always right.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

When a customer enters my store, forget me. He is king.