In order to generate extraordinary profits, you must have a focus that is beyond profits. You need to focus on how you serve your clients.
If you create incredible value and information for others that can change their lives - and you always stay focused on that service - the financial success will follow.
In the black sororities, they celebrate achievement academically, and they really do work toward community service. As much as the white sororities claim that's the case in their groups, it's not really so. White sororities focus on relationships.
A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.
I think my service is better than my food... I focus so much on the service.
A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.
I tell my employees that we're in the service business, and it's incidental that we fly airplanes.
After failing four times and after working for other people and realizing that nobody paid attention to the food like they should have, we wanted to just pay attention to the food and service.
I am focused on the work that the people of Arkansas sent me to do.
