Ken Blanchard Quotes

A satisfied customer is the best business strategy of all.

Companies should always want to delight their customers.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

We need to take excellent care of our customers, and do so at a profit.

The well-satisfied customer will bring the repeat sale that counts.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Right or wrong, the customer is always right.

The customer is always right: 'It's my money. You have to listen to me'.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

Success begets success in terms of customer deployments and having truly happy customers.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on your promises - you will leave your competitors struggling to catch up.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Customer satisfaction is worthless. Customer loyalty is priceless.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Look after the customer and the business will take care of itself

Your most unhappy customers are your greatest source of learning.

Every company's greatest assets are its customers, because without customers there is no company.

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

Courteous treatment will make a customer a walking advertisement.