Richard Branson Quotes

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

The first step in exceeding your customer's expectations is to know those expectations.

The one thing that Redfin has been really good at has been at delighting people.

Good service is a great inchantment.

If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on your promises - you will leave your competitors struggling to catch up.

Provide more service than what you get paid for

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Deliver total quality to every customer every day.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

Are Your Customers saying WOW?

I think we're having fun. I think our customers really like our products. And we're always trying to do better.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

The customer is always right: 'It's my money. You have to listen to me'.

Your customers are always a bottomless well of surprises.

What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those.

Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.

My customers come and go, cycle in and out. They eat others' foods, too. It's cool. They move on, and they come back. My quality, in food and execution, speaks for itself.

Customer loyalty comes from consistent experience. They learn to count on you.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

The strength of brand loyalty begins with how your product makes people feel.