Sam Walton Quotes

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.

You can lull the paying customers as long as they get slapped.

I think we're having fun. I think our customers really like our products. And we're always trying to do better.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

If the people buying the pizza are happy, they'll probably buy the pizza again.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Treat your customers like lifetime partners.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

Courteous treatment will make a customer a walking advertisement.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

I became very attentive to customers because I was desperate not to have people leave and never come back.

The well-satisfied customer will bring the repeat sale that counts.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Right or wrong, the customer is always right.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

When a customer enters my store, forget me. He is king.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

A satisfied customer is the best business strategy of all.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Never shoot your customers.

She must have had an unusually loyal clientele.

The customer is always right: 'It's my money. You have to listen to me'.