James Cash Penney Quotes

We have a relationship with our customer, and that relationship translates into sales.

I am convinced that if you serve great value, people will come to you.

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

Repetition makes reputation and reputation makes customers.

That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?

A satisfied customer is the best business strategy of all.

My customers come and go, cycle in and out. They eat others' foods, too. It's cool. They move on, and they come back. My quality, in food and execution, speaks for itself.

Success begets success in terms of customer deployments and having truly happy customers.

Our brands - Nike, Converse, Jordan Brand and Hurley - are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust - by serving them completely and adding real value to their lives through products and experiences.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Lose your smile and lose your customers.

When you see most companies get big, they want to shout about all they've done. But the consumer wants to know: 'What have you done for me lately?'

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Your most unhappy customers are your greatest source of learning.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

Every company's greatest assets are its customers, because without customers there is no company.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.