Gary Vaynerchuk Quotes

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

The well-satisfied customer will bring the repeat sale that counts.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

One customer well taken care of could be more valuable than $10,000 worth of advertising.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

We have a relationship with our customer, and that relationship translates into sales.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Customer service is the new marketing.

When you see most companies get big, they want to shout about all they've done. But the consumer wants to know: 'What have you done for me lately?'

Your most unhappy customers are your greatest source of learning.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

Repetition makes reputation and reputation makes customers.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

It is better that one's customers come to one's shop than to have to look for them abroad.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Right or wrong, the customer is always right.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

I am convinced that if you serve great value, people will come to you.

A satisfied customer is the best business strategy of all.

The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.