Arthur Levitt Quotes

A satisfied customer is the best business strategy of all.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Your most unhappy customers are your greatest source of learning.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

I became very attentive to customers because I was desperate not to have people leave and never come back.

It is better that one's customers come to one's shop than to have to look for them abroad.

Our new attitude is how can we put you in front of our customer.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

We have a relationship with our customer, and that relationship translates into sales.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

You want your customers to value your service.

Success will always be measured by the extent to which we serve the buying public.

The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Never shoot your customers.

The trick is to develop a culture that is customer centric.

Without our customers, we don't have a business.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.