Client Retention Quotes

I tend not to have a ton of clients at any one time, but some pretty interesting ones.

I have always said that everyone is in sales. Maybe you don't hold the title of salesperson, but if the business you are in requires you to deal with people, you, my friend, are in sales.

My real talent was for losing clients.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

I don't build in order to have clients. I have clients in order to build.

You start losing a client the moment you get it.

In our equities business, 49 of the 50 most important Lehman clients are back doing business with us. The flows are 75 to 80 per cent of what they were prior to the bankruptcy. The issues which damaged Lehman were around commercial mortgages and illiquid private equity assets.

The law firms of the city swoop down like vultures on the land owners of any neighborhood where a civic improvement is planned, sometimes fifteen years in advance of actual sale, and "sign them up" in a house to house canvass with an agreement that the law firm shall receive 5 per cent of the total award. That means, of course, $50,000 for a million dollar award which can often be secured from friendly courts with very little labor. The labor, in fact, is nearly all in getting the clients and holding them together. The actual condemnation cases are perfunctory affairs. The claimants have an expert who has become known as a professional optimist. The city has an expert who is only slightly less optimistic.

I don't care why a client books me, as long as they book me.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

Bottom Line: Business is all about Building Relationships! If you want to make More Money and Enjoy More Lifestyle, You Have to Build Better Relationships than the Next Person! Send Out Cards helps to do that both personally and professionally! It's the first company I have ever endorsed because it fits perfectly with my Philosophy! You would have to be Crazy not to use it!

It's especially important to make sure all clients are happy. You don't want to get stuck into a corner and for people to think you now only have one look.

Power stems from 'rainmaking,' as law firms put it: the ability to bring resources into the company.

Your clients are critical to your business. Don't lose touch with who they are and why they've chosen to do business with you.

As I tell all our folks, the only reason we exist - make no mistake - is our clients.

We win more business, not because of pitching but because clients say, 'We like the work you're doing.'

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Madison Avenue is full of masochists who unconsciously provoke rejection by their clients. I know brilliant men who have lost every account they have ever handled.

I measured my success by how many clients I had and how many billable hours I had.

Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service.

Value the relationship more than making your quota.

In my experience, most small businesses are worried about the client fulfillment - 'getting the Job done' - and lead generation far more than they are in how the sales process flows.

We target people who understand that relationships are the lifeline of a small company.

The reason advertising is governed by fear, after all, is that most agencies rely on just a few clients to bring in the lion's share of their revenues.