Jeffrey Gitomer Quotes

I have no fans. You know what I got? Customers. And customers are your friends.

Once you create a loyal customer base, it's tough for a competitor to take that away.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.

If you don't listen to your customers, someone else will.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

Companies should always want to delight their customers.

Customer satisfaction is worthless. Customer loyalty is priceless.

Make the customer the hero of your brand's story.

Companies don't give job security. Only satisfied customers do.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Forget about yourncompetitors, just focus on your customers.

The complaining customer represents a huge opportunity for more business.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Your most unhappy customers are your greatest source of learning.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.