Joe Mansueto Quotes

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

If you don't listen to your customers, someone else will.

We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

Successful organizations have one common central focus: Customers.

Customer service will become the primary value added function of every business.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

Every company's greatest assets are its customers, because without customers there is no company.

So I think instead of focusing on the competition, focus on the customer.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

I don't think there is any franchise more powerful than ours around securing the consumer experience and we will not concede that to anyone including Microsoft.

From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

When you understand your customer base, you have to provide them with what they want.

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.

Companies that are closest to the customers are the ones who are going to lead the industry.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

Proper business planning demands that you focus on the self-interest of the customer at all times.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

The best mental effort in the game of business is concentrated on the major problem of securing the consumer's dollar before the other fellow gets it.

The best investor is your customer.

Companies should always want to delight their customers.

Satisfied customers are apathetic. Loyal customers will be your advocate.