ERIC YUAN

Millennials grew up realizing that they can get the job done without having to go to the office.

The reason why Silicon Valley is a worldwide innovation center is because it is a open culture that embraces diversity. You see people from all over the world. When you have many people from different backgrounds gathered together, that is where innovation comes from.

Empathy, humanity and support for each other is more important than revenue, than growth.

You have to keep working hard to deliver happiness to customers and you have to control your own destiny.

I really didn't understand why hackers would want to hack into a classroom. Are they going to learn algebra? Maybe calculus?

We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.

Security and safety are very important for us.

I hope that with video conferencing like Zoom everyone can spend time with family.

Company culture is my number one priority. It's more important than the team, the product, the business model, or the investors. All of those things can be fixed and made better over time. But culture has to be established on Day 1.

I'm a Chinese American.

The first time I applied for a U.S. visa, I was rejected. I continued to apply again and again over the course of two years and finally received my visa on the ninth try.

We want to hire people who are self-learners.

I tell myself, every morning when I wake up, two things. Don't let the world down. Don't let our users down.

When I do something, I want to win. If I lose, I feel bad.

Some students just don't like online class.

I experienced the year 2000 dot com crash and the 2008 financial crisis, and it almost wiped out the company.

No matter how busy you are you've got to spend time with your family. I do not want to miss any important moments.

We built Zoom for the business customers.

Coronavirus has completely changed how people think about where or how you should work.

We take privacy very seriously and have privacy a policy and our intention is never to sell any customer data.

When competitors try to innovate, I think it puts more pressure on us. The only thing is, we've got to work harder. They work two hours, we work three hours... Ultimately this is good for the end user.

I knew two things from my father: keep working hard, stay humble, and someday you'll be OK.

Hijacking other's meetings or classrooms - this is online crime.

When it comes to working from home, when it comes to video conferencing, it's got to work. Anytime you want to meet someone, the quality has got to be good, very reliable. Otherwise, you've scheduled a very important meeting with a customer - oh my God, if the audio is choppy, the video doesn't work, you're not going to try it anymore.

My philosophy is, if I can provide a solution that the end user truly enjoys, then I think I have a chance.