Richard Branson Quotes

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

Treat your customers like lifetime partners.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

We have a relationship with our customer, and that relationship translates into sales.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

When a customer enters my store, forget me. He is king.

You can lull the paying customers as long as they get slapped.

Never shoot your customers.

I get all of my motivation from my customers.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

I have no fans. You know what I got? Customers. And customers are your friends.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

Your most unhappy customers are your greatest source of learning.

Every company's greatest assets are its customers, because without customers there is no company.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Courteous treatment will make a customer a walking advertisement.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

It is better that one's customers come to one's shop than to have to look for them abroad.

Our new attitude is how can we put you in front of our customer.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.