Jack Welch Quotes

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Good service is a great inchantment.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Deliver total quality to every customer every day.

Always give more in service, than you receive in payment, and customers will beat a path to your door.

You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they would love to buy my product or service and recommend it to others?"

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Are Your Customers saying WOW?

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

Giving builds loyal customers and turns those customers into supporters... You can find passion and profit and meaning all at once, right now.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

We need to take excellent care of our customers, and do so at a profit.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Right or wrong, the customer is always right.

A satisfied customer is the best business strategy of all.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

I think we're having fun. I think our customers really like our products. And we're always trying to do better.

The customer is always right: 'It's my money. You have to listen to me'.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Customers want to talk to other customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

When a sizable group of customers speak, I always listen! The 'customers' view' is key to my confidence in decisions.

Every company can use someone advocating loudly for the customer.

The one thing that Redfin has been really good at has been at delighting people.