Derek Sivers Quotes

We are really pleased with our revenues but our goal isn't to make money. It sounds a little flippant, but it's the truth. Our goal and what makes us excited is to make great products. If we are successful people will like them and if we are operationally competent, we will make money.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.

Success begets success in terms of customer deployments and having truly happy customers.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

In almost any industry, if you're passionate about doing a great job and making people that buy your product or service as happy as possible, it's really fulfilling.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

The well-satisfied customer will bring the repeat sale that counts.

There are a lot of people who touch the customer.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

A satisfied customer is the best business strategy of all.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

I think we're having fun. I think our customers really like our products. And we're always trying to do better.

Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

If you don't listen to your customers, someone else will.

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

The best investor is your customer.

Companies should always want to delight their customers.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

Businesses are not paid to reform customers. They are paid to satisfy customers.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Companies don't give job security. Only satisfied customers do.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.