Brian Tracy Quotes

Strong emotional connections between individuals, customers, and salespeople that trust each other will always be 10 times more powerful than the most expensive ad campaign. That's the power social media makes possible.

In the sales profession, the real work begins after the sale is made.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

We built a business on relationships, and that's what matters to us.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back.

Loyal customers, or customers who recommend their friends, give me the most pride. I think that is the biggest compliment I can get. I think in the restaurant business, it takes patience from the customer to spark up a relationship with the restaurateur, but it takes also work from the restaurateur to spark up a relationship with his customer.

A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer.

Treat your customers like lifetime partners.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

The best of the best understand that people do business with people they like. People do business with people they trust, and people do business with those who make them feel special.

We have a relationship with our customer, and that relationship translates into sales.

If you're open with people and provide context for the decisions that your making, customers will stick with you.

If you develop a dialogue with me and take an interest in me, I'll want to give you the business. It's human nature.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

We're in the business of making fans that will last with us a lifetime. In order to do that, you've gotta give them something special.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

When a salesperson truly cares about you, trust forms, and you're more likely to buy, come back for repeat business, and refer new customers.

It's almost always easier to sell to an existing customer base than to find a new one.

We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing.