William Feather Quotes

Repetition makes reputation and reputation makes customers.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

The well-satisfied customer will bring the repeat sale that counts.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Good patronage

She must have had an unusually loyal clientele.

My customers come and go, cycle in and out. They eat others' foods, too. It's cool. They move on, and they come back. My quality, in food and execution, speaks for itself.

It's almost always easier to sell to an existing customer base than to find a new one.

I want 100 percent of customers to like MyPillow and 100 percent of people to be taken care of. If you help someone, they tell two people, they tell 20 people, they tell 200 people, and the money takes care of itself.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Advertising never sold a bad product twice.

Sustainable growth is characterized by one simple rule: New customers come from the actions of past customers.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

One customer well taken care of could be more valuable than $10,000 worth of advertising.

Loyal customers, or customers who recommend their friends, give me the most pride. I think that is the biggest compliment I can get. I think in the restaurant business, it takes patience from the customer to spark up a relationship with the restaurateur, but it takes also work from the restaurateur to spark up a relationship with his customer.

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

Friendly makes sales - and friendly generates repeat business.

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

If the people buying the pizza are happy, they'll probably buy the pizza again.