Jeffrey Gitomer Quotes

A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

It's almost always easier to sell to an existing customer base than to find a new one.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

The well-satisfied customer will bring the repeat sale that counts.

That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

A satisfied customer is the best business strategy of all.

Good patronage

It ought to be self-evident common sense that service is important to sales. But it's not.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

We want a direct relationship with our customers. To build a business and sell products to them.

Success begets success in terms of customer deployments and having truly happy customers.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

Customer satisfaction is worthless. Customer loyalty is priceless.

I have no fans. You know what I got? Customers. And customers are your friends.

Profit in business comes from repeat customers

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.