Mary Augusta Ward Quotes

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

If you don't listen to your customers, someone else will.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

It's not enough to be close to the customer. You've got to be glued to the customer.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Treat your customers like lifetime partners.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

Once you create a loyal customer base, it's tough for a competitor to take that away.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Our new attitude is how can we put you in front of our customer.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

People are fans of Dunkin' Donuts. They have a relationship with the company, they go there every day. Dunkin' Donuts is using Twitter to communicate with those people. There are people who are finding value in that. There's thousands of people, I don't know how many thousands now, following Dunkin' Donuts.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

Your customers are always a bottomless well of surprises.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.