Customer Communication Quotes

Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

Get face time with the customers.

They said I was a valued customer. Now they send me hate mail.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.

The need to communicate effectively with your customers will come up again and again.

Customers will want to talk to you if they believe you can solve their problems.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.

It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

Worse than bad reviews is to be ignored.

Customers can't always tell you what they want, but they can always tell you what's wrong.

The public is never wrong. When people don’t respond to what you do, they’re telling you something loud and clear. You’re just not listening.

Success Comes from listening to your customer.

With all due respect to UPS - it's a fine company - nobody cares about logistics. They care about that package arriving at their home, at their office, when it is supposed to and in the condition it's supposed to. FedEx is a much better communicator than UPS.

Make a habit of dominating the listening, and let the prospect dominate the talking.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

I think a lot of people overlook the importance of the menu as a marketing tool and a way of communicating to the customer what the ambition of their restaurant is. Not only the typeface and the design, but what is it printed on? Is it cheap-looking? Is it the right kind of paper for that restaurant?

We're going to try to do more to communicate the value of activation to customers in addition to making the process simpler and more consistent.

We don't use the term 'big data' - not on our website, not with customers. Saying it sets up expectations, the wrong expectations.

If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen.

Always listen to your customers.

There's nothing that makes my day more than getting an e-mail from some random person in the universe who just bought an iPad over in the UK and tells me the story about how it's the coolest product they've ever brought home in their lives. That's what keeps me going.

If you don't listen to your customers, someone else will.

I used to buy all my shirts at Brooks Brothers, but that was completely ruined about 20 years ago. They discontinued the shirt I liked. If I had only known this - I mean, if you're going to discontinue an item that thousands and thousands of people buy, announce it. Say, 'We will no longer be making our excellent Brooks Brothers cotton shirts that we made for 5,000 years. We're going to change them in some awful way. We're alerting you so you can buy a lifetime supply.' Shirts don't go bad, they're not peaches.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.