Kathy Ireland Quotes

Always listen to your customers.

If you don't listen to your customers, someone else will.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Success Comes from listening to your customer.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

The closer you get to your ultimate customer, the more you learn about your business.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

It's so important to experience what your customers are experiencing and listen to their suggestions.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

When you understand your customer base, you have to provide them with what they want.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

It's not enough to be close to the customer. You've got to be glued to the customer.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

Forget about yourncompetitors, just focus on your customers.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

We must learn what customers really want, not what they say they want or what we think they should want.

To satisfy the customer is the mission and purpose of every business.

No Plan Survives First Contact With Customers

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.