Victor Kiam Quotes

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

Always listen to your customers.

If you don't listen to your customers, someone else will.

The best investor is your customer.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

Forget about yourncompetitors, just focus on your customers.

Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

Your most unhappy customers are your greatest source of learning.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Your customers are always a bottomless well of surprises.

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

It's not enough to be close to the customer. You've got to be glued to the customer.

I have no fans. You know what I got? Customers. And customers are your friends.

Businesses are not paid to reform customers. They are paid to satisfy customers.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.

To satisfy the customer is the mission and purpose of every business.

The customer is always right...even when they're wrong.

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

Do your own market research; ask your last ten customers exactly why they bought from you.

Customer service will become the primary value added function of every business.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so