Michael Dell Quotes

The closer you get to your ultimate customer, the more you learn about your business.

Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

Customers can't always tell you what they want, but they can always tell you what's wrong.

Your most unhappy customers are your greatest source of learning.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

Always listen to your customers.

If you don't listen to your customers, someone else will.

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Spend time with the customers, immersing yourselves, watching. Spend time at their homes. Hear what they say, but most importantly, watch their behaviors as the indication of where the pain is. And then go solve that pain.

Your customers are always a bottomless well of surprises.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

I get all of my motivation from my customers.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.

Success Comes from listening to your customer.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

I have no fans. You know what I got? Customers. And customers are your friends.