David Neeleman Quotes

Your most unhappy customers are your greatest source of learning.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

I get all of my motivation from my customers.

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Always listen to your customers.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

I became very attentive to customers because I was desperate not to have people leave and never come back.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

I would think anyone who does anything is always concerned about their customers.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Every company can use someone advocating loudly for the customer.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our customers are at the center of everything we do.

Customer-centricity is unbelievably important.

Face-to-face customer feedback refines or validates every component of the startup's business model, not just the product itself.