Richard Branson Quotes

Always listen to your customers.

If you don't listen to your customers, someone else will.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

To satisfy the customer is the mission and purpose of every business.

Look after the customer and the business will take care of itself

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

When you understand your customer base, you have to provide them with what they want.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.

Success Comes from listening to your customer.

Proper business planning demands that you focus on the self-interest of the customer at all times.

The best investor is your customer.

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Forget about yourncompetitors, just focus on your customers.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.

Screw the competition - focus on good customer service.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

The customer is always right...even when they're wrong.