Sophie Kinsella Quotes

Your most unhappy customers are your greatest source of learning.

The customer is not always right.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Never shoot your customers.

Always listen to your customers.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

I have no fans. You know what I got? Customers. And customers are your friends.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

The customer is always right...even when they're wrong.

The complaining customer represents a huge opportunity for more business.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

I get all of my motivation from my customers.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

If you don't listen to your customers, someone else will.

Customer service should not be a department, customer service is everyone's job.