Robert A. Heinlein Quotes

Your most unhappy customers are your greatest source of learning.

The customer is not always right.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Never shoot your customers.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

I have no fans. You know what I got? Customers. And customers are your friends.

They said I was a valued customer. Now they send me hate mail.

The customer is always right...even when they're wrong.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

It's so important to experience what your customers are experiencing and listen to their suggestions.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

I would think anyone who does anything is always concerned about their customers.

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

A satisfied customer is the best business strategy of all.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

I get all of my motivation from my customers.