Sanjay Kumar Quotes

I have no fans. You know what I got? Customers. And customers are your friends.

The customer is not always right.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

A satisfied customer is the best business strategy of all.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

I get all of my motivation from my customers.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

Your most unhappy customers are your greatest source of learning.

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

It's so important to experience what your customers are experiencing and listen to their suggestions.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Our new attitude is how can we put you in front of our customer.

You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

When a customer enters my store, forget me. He is king.

I would think anyone who does anything is always concerned about their customers.

There are a lot of people who touch the customer.

Success will always be measured by the extent to which we serve the buying public.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.